New high-tech identity tool bolsters EDD efforts to process unemployment claims
California’s labor agency said Wednesday it is whittling away a mountain of unemployment claims filed by workers who lost their jobs amid coronavirus-linked government shutdowns, although glitches persist.
The state Employment Development Department has installed a new identity verification technology and said the tool’s first day of operations on Monday helped to speed up the processing of new unemployment claims.
“Already, the new tool has helped serve more than 101,000 Californians seeking unemployment benefits for the first time,” said Sharon Hilliard, director of the state EDD.
There’s a long way to go. As of Sept. 30, the EDD continued to wrestle with a mammoth backlog of 1.56 million unemployment claims that had yet to be processed.
iDfficulties remain, even with the launch of the new tool, officially called ID.me.
Problems continue at the EDD’s broken phone center, the agency conceded. Read more via SiliconValley.com